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1. How often am I billed?

Padre Dam issues your bill monthly, much like other utilities.

2. Is there a fee to pay by phone?

Padre Dam accepts payment by phone free of charge. To make a payment via our automated phone process please see Payment Options or dial 1-877-MY-PADRE
(1-877-697-2373). Be advised, it's best to have a bill with you when calling as you will need to enter your 14-digit account number and the amount you'd like to pay.

3. Do you offer AutoPay?

Autopay is available to customers through our "My Account" program. Please see the My Account FAQ's for more information.

4. I think I might have a leak. What now?

Customers are responsible for anything beyond the customer side of the meter, this includes leaks. If you think you may have a leak, there are some simple things you can do to start checking. For more information on how to check for leaks or if you've confirmed that you have a leak and are looking for the appeal form please click on "How to test for leaks" under the Customer Service heading at the top of this page.