Can a customer still appeal their bill?

Yes. The customer appeal process will still be available. However, you can now look at your daily and hourly water use to investigate high water use. We are often able to help a customer establish when high use occurs and even see how long a leak has been running. To view your water usage, sign-up for the free online portal Aquahawk. 

Show All Answers

1. What is AMI?
2. How does it work?
3. How does AMI benefit customers?
4. Is my account information secure?
5. Will the radio frequency interfere with my television or phones?
6. Are there health concerns with this type of transmitter?
7. How do I know my water bill is accurate?
8. Can a customer still appeal their bill?
9. Is there any danger from the wires if there is water in the meter box?
10. The read on my meter doesn't match the read on my bill.
11. How will I know that you have my meter read and not someone else's?
12. Who is responsible for finding and fixing leaks on my property?