How do I sign-up for electronic billing, "My Account", so I can pay my bill online?
  • Visit My Account and click "New? Register Now".
  • On the Customer Enrollment page, enter your account number and service address.
  • Read and check the box to accept the Terms of Service and then click on "I Agree."
  • Provide and confirm your email address, check the acknowledgement box, then click "Continue."
  • Enter a Username and Password (Remember to write it down for future reference).
  • An activation email will be sent to you. Upon receipt, click on the link 'Complete Enrollment' in the email to activate your online account. You may now login and view your bills. 

***Enrollment in My Account means that you've committed to go paperless only. If you also decide to make payments through this program, your next step will be to create a Payment Profile.***

Show All Answers

1. How do I sign-up for electronic billing, "My Account", so I can pay my bill online?
2. Will I continue to receive my bill by mail?
3. I can't log-in (Authentication Error)
4. Why is the temporary password not working when I try to log in?
5. I see a balance due but I already paid my bill.
6. I didn't get my bill.
7. How do I view my bill?
8. How do I set-up Auto-Pay?
9. Why did my payment fail? I haven't changed anything.
10. How do I add a payment profile?
11. How do I change a payment profile? (ie. new expiration date)
12. How do I setup a new payment profile for my Autopay?
13. How do I change a payment option if I'm set-up for Autopay?
14. How do I cancel automatic payments?
15. Can I cancel the payment I just made?