I see a balance due but I already paid my bill.

If you have already paid your bill and your account shows a balance due, the balance due may be for new charges. New balances are posted on the My Account site no later than Thursday. However, the new statements that explain the new balances aren't posted until Friday. To avoid a duplicate payment please be sure to check your "Payment History" to see if a payment has already been scheduled and/or call Customer Service at 619.258.4600 to confirm. Once payments have been made, they can not be cancelled.

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1. How do I sign-up for electronic billing, "My Account", so I can pay my bill online?
2. Will I continue to receive my bill by mail?
3. I can't log-in (Authentication Error)
4. Why is the temporary password not working when I try to log in?
5. I see a balance due but I already paid my bill.
6. I didn't get my bill.
7. How do I view my bill?
8. How do I set-up Auto-Pay?
9. Why did my payment fail? I haven't changed anything.
10. How do I add a payment profile?
11. How do I change a payment profile? (ie. new expiration date)
12. How do I setup a new payment profile for my Autopay?
13. How do I change a payment option if I'm set-up for Autopay?
14. How do I cancel automatic payments?
15. Can I cancel the payment I just made?