I can't log-in (Authentication Error)

The Authentication Error means you have entered an incorrect Username and/or Password or that you were previously enrolled in e-billing and had your account cancelled. You may want to try entering your information again. Remember your Username and Password are case sensitive, should be 7-30 characters long and include at least one number. Therefore, if there is a capital letter, number or special character included in your password, be sure you are entering it exactly as it should be. If you have forgotten your information, you may request a new password by clicking on the "Forgot Username/Password" button. Your username and a temporary password will then be sent to the email address you have listed with My Account. If your account has been previously cancelled, you will not be able to login as the customer/account number is now locked out of the program.

Show All Answers

1. How do I sign-up for electronic billing, "My Account", so I can pay my bill online?
2. Will I continue to receive my bill by mail?
3. I can't log-in (Authentication Error)
4. Why is the temporary password not working when I try to log in?
5. I see a balance due but I already paid my bill.
6. I didn't get my bill.
7. How do I view my bill?
8. How do I set-up Auto-Pay?
9. Why did my payment fail? I haven't changed anything.
10. How do I add a payment profile?
11. How do I change a payment profile? (ie. new expiration date)
12. How do I setup a new payment profile for my Autopay?
13. How do I change a payment option if I'm set-up for Autopay?
14. How do I cancel automatic payments?
15. Can I cancel the payment I just made?