Why is the temporary password not working when I try to log in?

If you were previously enrolled in My Account and then removed for any reason, such as to receive paper bills again, you will no longer be able to enroll online. If you wish to re-enroll in My Account and stop receiving paper bills, please contact Customer Service (619.258.4600). 

If you began the process of enrolling your account but did not finish, your temporary password may not grant you access. In this case, please contact Customer Service (619.258.4600).

Show All Answers

1. How do I sign-up for electronic billing, "My Account", so I can pay my bill online?
2. Will I continue to receive my bill by mail?
3. I can't log-in (Authentication Error)
4. Why is the temporary password not working when I try to log in?
5. I see a balance due but I already paid my bill.
6. I didn't get my bill.
7. How do I view my bill?
8. How do I set-up Auto-Pay?
9. Why did my payment fail? I haven't changed anything.
10. How do I add a payment profile?
11. How do I change a payment profile? (ie. new expiration date)
12. How do I setup a new payment profile for my Autopay?
13. How do I change a payment option if I'm set-up for Autopay?
14. How do I cancel automatic payments?
15. Can I cancel the payment I just made?