Padre Dam Customer Service Center Lobby Closed Effective January 5, 2022
In order to help prevent the spread of COVID during a time of significant case counts, our lobby is closed until further notice, effective Wednesday, January 5, 2022. The health of the public is our top priority and the health of our staff is key to ensuring high quality water and wastewater service for our customers. Water quality and supplies are not impacted and remain safe.
Customer Service representatives will still be available over the phone during normal business hours to assist customers. We will continue to provide reliable, high quality services. You may continue to see Padre Dam employees working in the field as we operate our essential systems to provide water and wastewater services to you.
How to make a payment
Sign up for My Account on our website
Sign up for My Account on Padre Dam’s website. You can view your bill online and make a payment anytime. Pay online with a credit card or checking account.
Pay by Phone
You can pay a bill using a credit card or checking account via the phone. This service is available 24 hours a day, 7 days a week. To make a payment, have your 14-digit account number ready and call (877-697-2373).
Mail your Payment
If you send your payment and bill stub in the envelope we provide, it will be received by our lockbox processing center and posted to your account on the same business day it is received. Please send all payments in the mail to:
Padre Dam Municipal Water District
P.O. Box 6900
Artesia, CA 90702-6900
If you are unable to mail a payment or pay over the phone, the District has a secure drop box located in the driveway of the entrance to the Customer Service Center (between the flag poles), which is accessible 24 hours a day. Please note that payments deposited in the drop box may take approximately 24 hours to be processed.
For all other inquiries, please call Customer Service at 619-258-4600 during business hours. Thank you for your understanding during this challenging time.