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The original item was published from 3/16/2020 11:53:00 AM to 3/18/2020 10:42:21 AM.

News Flash


Posted on: March 16, 2020

[ARCHIVED] Padre Dam Customer Service Center Lobby Closed

Padre Dam Customer Service Center

Padre Dam Customer Service Center Lobby Closed Effective Monday, March 16, 2020

In order to help prevent the spread of COVID-19 (Coronavirus), our lobby is closed until further notice, effective Monday, March 16, 2020. The health of the public is our top priority and the health of our staff is key to ensuring high quality water and wastewater service for our customers. All District tours, events and workshops have been canceled until further notice.  

Customer Service representatives will still be available over the phone to assist during normal business hours to assist customers.  Water quality and supplies are not impacted and remain safe. We will continue to provide reliable, high quality services. You may continue to see Padre Dam employees working in the field as we operate our essential systems to provide water and wastewater services to you.

How to make a payment 

Pay by Phone
You can pay a bill using a credit card or checking account via the phone. This service is available 24 hours a day, 7 days a week. To make a payment, have your 14-digit account number ready and call (877-697-2373).

Mail your Payment
If you send your payment and bill stub in the envelope we provide, it will be received by our lockbox processing center and posted to your account on the same business day it is received. Please send all payments in the mail to:

Padre Dam Municipal Water District
P.O. Box 6900
Artesia, CA 90702-6900

Sign up for My Account on our website
Sign up for My Account on Padre Dam’s website. You can view your bill online and make a payment anytime. Pay online with a credit card or checking account.

On-site Dropbox
We encourage the public to limit outings during the coronavirus outbreak. However, if you are unable to mail a payment or pay over the phone, the District has a secure drop box located in the driveway of the entrance to the Customer Service Center (between the flag poles), which is accessible 24 hours a day. Please note that payments deposited in the drop box may take up approximately 24 hours to be processed.

For all other inquiries, please call Customer Service at 619-258-4600 during business hours. Thank you for your understanding during these unprecedented times.

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