Help with paying your bill
Are you currently experiencing financial hardship that may cause delay in paying your bill? Below are some resources that can help.
This organization is a 24-hour phone referral service for people needing assistance with paying utility bills, food, health services, domestic violence assistance, shelter and many other needs. When you call, you get an actual human on the phone who will do a database search to help you find solutions. 211 researchers can help find potential funding to offset costs. Online: www.211.org.
san diego county united way fund
This local fund is intended to help with utility bills, rent and mortgage payments. It’s for low-wage workers who need support for a limited but undetermined length of time. Online: https://uwsd.org/covid19/
Low Income Household Water Assistance Program (LIHWAP)
This is a new federal program that provides financial assistance to low-income Californians to help manage their residential water utility costs. The program can help you pay down your outstanding water or wastewater bill. Online: https://www.csd.ca.gov/lihwap.
modest needs foundation
This grant fund is for unusual or emergency situations, and if approved, Modest Needs would pay the bill in its entirety. You would not be expected to repay the grant. Online: www.modestneeds.org
We understand some customers may be experiencing financial hardships that may cause delay in paying your bill. If this is the case, please contact us for assistance or to set up payment arrangements. Customer service is available by phone and happy to help at 619.258.4600 Mondays - Thursdays 9:00 am - 4:30 pm and Fridays 8:00 am - 12:00 pm.
Why can’t you forgive my bill?
Prop. 218, voted into law by California voters in 1996, prohibits government agencies from allowing some customers to subsidize other customers. Doing so would be illegal for Padre Dam since we are a not for profit government agency. The reason electric companies, phone companies and other utilities can offer discounts and bill forgiveness is because they are for-profit agencies.