Coronavirus (COVID-19) and Your Drinking Water System
In light of concerns surrounding COVID-19 (the coronavirus), Padre Dam wants to reassure customers that this virus has no impact on the District’s drinking water supply. Padre Dam is committed to providing its customers with safe and reliable water that is both available and plentiful.
Drinking Water Safety
Padre Dam receives 100 percent of our drinking water supply from the San Diego County Water Authority water treatment plants. The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus. Water is tested throughout Padre Dam’s system on a daily basis to ensure it maintains a consistent disinfectant residual level. (chlorine). Our water meets all stringent state and federal drinking water requirements. Click here to see Padre Dam’s most recent Water Quality Report.
Do I Need to Buy Bottled Water?
Padre Dam customers can continue to use and drink tap water as usual. Padre Dam will continue to provide its customers with safe and reliable drinking water.
What We’re Doing
In order to help prevent the spread of COVID-19 (Coronavirus), our lobby is closed until further notice, effective Monday, March 16, 2020. The health of the public is our top priority and the health of our staff is key to ensuring high quality water and wastewater service for our customers. We have made the difficult decision to cancel all tours at District facilities and any large gathering of people until further notice. You may continue to see Padre Dam employees working in the field as we operate our essential systems to provide water and wastewater services to you.
Customer Service representatives will still be available over the phone during normal business hours to assist customers. We will continue to provide reliable, high quality services.
Padre Dam has temporarily suspended water shut offs for nonpayment. This policy is currently effective through April 30, 2020. The District will continue to read meters and generate bills during this time. We encourage you to make every attempt to continue to pay your water and sewer bills as normal. Outstanding balances for all accounts will be due when the temporary suspension expires. If you are unable to pay your bill due to the current COVID-19 pandemic, please contact customer service during normal business hours at 619.258.4600 to discuss payment arrangements.
Padre Dam continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers, and advise you to follow all recommendations from the California Department of Health and the US Center for Disease Control.
if the customer service center is closed, how can i make a payment?
Pay by Phone
You can pay a bill using a credit card or checking account via the phone. This service is available 24 hours a day, 7 days a week. To make a payment, have your 14-digit account number ready and call (877-697-2373).
Mail your Payment
If you send your payment and bill stub in the envelope we provide, it will be received by our lockbox processing center and posted to your account on the same business day it is received. Please send all payments in the mail to:
Padre Dam Municipal Water District
P.O. Box 6900
Artesia, CA 90702-6900
Sign up for My Account on our website
Sign up for My Account on Padre Dam’s website. You can view your bill online and make a payment anytime. Pay online with a credit card or checking account.
We encourage the public to limit outings during the coronavirus outbreak. However, if you are unable to mail a payment or pay over the phone, the District has a secure drop box located in the driveway of the entrance to the Customer Service Center (between the flag poles), which is accessible 24 hours a day. Please note that payments deposited in the drop box may take approximately 24 hours to be processed.
For all other inquiries, please call Customer Service at 619-258-4600 during business hours. Thank you for your understanding during these unprecedented times.