CORONAVIRUS (COVID-19) AND YOUR DRINKING WATER SYSTEM
Padre Dam is committed to delivering safe and reliable water and wastewater services to our customers. We want to reassure customers that COVID-19 has no impact on the District’s drinking water supply. We are committed to providing our customers with safe and reliable water that is both available and plentiful.
Drinking Water Safety
Padre Dam receives 100 percent of our drinking water supply from the San Diego County Water Authority’s water treatment plants. The final process of water treatment includes disinfection, which inactivates viruses, including the coronavirus. Water is tested throughout Padre Dam’s system on a daily basis to ensure it maintains consistent levels of the disinfectant chlorine. Our water meets all stringent state and federal drinking water requirements.
Do I Need to use Bottled Water?
Padre Dam customers can continue to use and drink tap water as usual. The safety of water provided by Padre Dam has not changed, and we will continue to provide reliable, high-quality drinking water.
What We’re Doing
In order to help prevent the spread of COVID-19 (Coronavirus), our lobby is closed until further notice. The health of the public is our top priority and the health of our staff is critical to ensuring high quality water and wastewater services for our customers. Customer Service Representatives will still be available over the phone during normal business hours to assist customers. All tours, classes and events at District facilities and any large gathering of people have been canceled until further notice.
Padre Dam has temporarily suspended water shut offs for nonpayment. The District will continue to read meters and generate bills during this time. We encourage you to make every attempt to continue to pay your water and sewer bills as normal. Outstanding balances for all accounts will be due when the temporary suspension expires. If you are experiencing financial hardship due to the current COVID-19 pandemic, please contact Customer Service during normal business hours at 619.258.4600 to discuss payment arrangements.
Padre Dam continues to monitor and follow local, state and federal advisories. We care deeply about the health of our customers, and advise you to follow all recommendations from the County of San Diego, the California Department of Health and the US Center for Disease Control.
water and wastewater are essential services
Padre Dam staff are essential workers and will continue to work to provide safe and reliable water and wastewater services 24/7, 365 days a year. You may continue to see Padre Dam employees working in the field and at District facilities as we operate our essential systems to provide water and wastewater services to you.
what not to flush
We realize toilet paper is in high demand with limited availability but please remember – toilet paper is the only material safe to flush. Please do not flush wipes, even if marked “flushable.” Wipes, paper towels, tissues and napkins DO NOT dissolve quickly in water and are likely to cause toilets to back up. Sewer pipes are smaller than you think. Even a small blockage can cause flooding.
if the customer service center is closed, how can i make a payment?
Pay by Phone
You can pay a bill using a credit card or checking account via the phone. This service is available 24 hours a day, 7 days a week. To make a payment, have your 14-digit account number ready and call (877-697-2373).
Mail your Payment
If you send your payment and bill stub in the envelope we provide, it will be received by our lockbox processing center and posted to your account on the same business day it is received. Please send all payments in the mail to:
Padre Dam Municipal Water District
P.O. Box 6900
Artesia, CA 90702-6900
Sign up for My Account on our website
Sign up for My Account on Padre Dam’s website. You can view your bill online and make a payment anytime. Pay online with a credit card or checking account.
We encourage the public to limit outings as much as possible as advised by the County of San Diego. However, if you are unable to mail a payment or pay over the phone, the District has a secure drop box located in the driveway of the entrance to the Customer Service Center (between the flag poles), which is accessible 24 hours a day. Please note that payments deposited in the drop box may take approximately 24 hours to be processed.
For all other inquiries, please call Customer Service at 619.258.4600 during business hours. Thank you for your understanding during these unprecedented times.