Customer Service

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Customer Service
Email Customer Service
Padre Dam Directory
Phone: 619-448-3111

Physical Address
9300 Fanita Parkway
Santee, CA 92071

Mailing Address
P.O. Box 719003
Santee, CA 92072-9003


Monday - Thursday   9 am - 4:30 pm
Friday       8 am - 12 pm

Customer Service is the primary point of contact for customers at Padre Dam. The customer service team of experienced representatives is responsible for serving each customer in a caring and respectful manner while providing timely, efficient and cost effective support. This team maintains customer accounts and process billing and collections as well as educate customers regarding water use, conservation, rates and services.

My Account

Use the My Account feature to access water use data, pay your bill and view your account information online quickly and securely.