- Customer Service
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Welcome to Padre Dam Municipal Water District
We would like to take this opportunity to welcome you to Padre Dam Municipal Water District. It is our hope that you will gain a better understanding of our services, philosophy, and objectives.
Our mission is to provide quality water, recycled water, park and recreational facilities and wastewater management services for our customers.
We accomplish this mission in the most cost-effective manner possible, earning Customer and Community respect. Our rates and fees are set exclusively for the recovery of costs associated with providing water and/or sewer services and to fund maintenance and capital improvements of the District's infrastructure.
Padre Dam provides a monthly bill for water and/or sewer services.
You should expect your first bill to be a partial bill before going through a complete billing cycle and to include a $25 New Account Service charge and a $3 Utility Credit Check fee.
For your convenience and in an effort to go green, upon receiving your first bill we recommend that you sign up for paperless billing using the My Account link. Enrollment in paperless billing will empower you to receive your bill via email, make check or credit card payments online and view current and previous billing statements.
You may also set your account up to pay automatically with our convenient AutoPay feature.
Additional payment options are listed on the back of your bill and on our website, which include:
- Telephone Hotline:
877-MY-PADRE (697-2373). Check or credit card payments are accepted at no additional charge.
- Padre Dam's Customer Service Center:
9300 Fanita Parkway
Santee, CA 90702
- In lobby hours:
Monday through Thursday
9 am - 4:30 pm
8 am to 12 pm
- Night box:
24/7 located in the driveway in front of the CSC between the flagpoles
P.O. Box 690
Artesia, CA 90702
Allow 10 business days for mail
Monitor Your Meter
Did you know customers are responsible for all water activity on their property starting from the customer side of the meter?
Online customer alerting tools provided on our website allow you to monitor your own water usage, set and receive alerts and give you the tools to control monthly bills. You can access our Aquahawk customer alerting portal under "View Usage" on the My Account tab. Regular monitoring is encouraged as it can help customers notice excessive water use, which may be due to a leak or another issue at your property.
If you're interested in learning more about our District and all the services we have to offer, we invite you to continue to explore other pages on our site. Or if you prefer, our helpful Customer Service Representatives may be reached at 619-448-3111 during business hours.
Again, on behalf of all of us here at Padre Dam, welcome to the District and please contact us if we can be of service to you.